Who we are
Suggested text: Our website address is: https://groomandshine.ca. Last Updated: 2026/01/30
At Groom & Shine – Mobile Dog Spa (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our clients and their pets. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website https://groomandshine.ca or book our mobile grooming services.
1. Information We Collect
We collect information that you voluntarily provide to us when booking an appointment or inquiring about services, including:
- Personal Identification: Name, phone number, and email address.
- Service Address: Your physical address for our mobile spa to visit your location.
- Pet Information: Name, breed, age, temperament, and health/coat history.
- Payment Information: We process payments via e-transfer, credit/debit, or cash. Credit card details processed on-site or online are handled by secure third-party processors and are not stored on our local servers.
2. How We Use Your Information
We use the collected information to:
- Schedule and confirm grooming appointments.
- Navigate to your location to provide mobile services.
- Provide personalized care based on your dog’s specific needs and coat condition.
- Process deposits and final payments.
- Contact you regarding rescheduling due to weather or unsafe road conditions.
3. Data Retention and Security
- Safety & Records: We maintain records of your pet’s grooming history and behavior to ensure the safety of both the pet and the groomer during future visits.
- Security: We take reasonable administrative and technical measures to protect your personal information from unauthorized access or disclosure.
4. Third-Party Sharing
We do not sell or rent your personal information to third parties. We may share information with service providers (such as website hosting or payment processors) only as necessary to conduct our business. We may also disclose information if required by law or to protect the safety of our staff and clients.
5. Cookies and Tracking
Our website may use “cookies” to enhance your browsing experience. You can choose to set your web browser to refuse cookies, though some parts of the site may not function properly as a result.
6. Your Consent
By using our website and booking our services, you consent to the collection and use of your information as outlined in this policy and our Terms & Conditions.
7. Changes to This Policy
Groom & Shine reserves the right to update this Privacy Policy at any time. We encourage users to frequently check this page for any changes.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact Annalese at: nfo@groomandshine.ca or Website: https://groomandshine.ca